Unusually, for a technology company, we have chosen not to have tie-ups with well known brands so as to avoid conflicts of interest. We keep abreast of the market and recommend where will provide the best value, quality and closest match to our clients needs.

Rather than imposing entire systems, we discuss what the client really needs and work up a specification. We use this specification to obtain quotes from our suppliers for you. The decision is yours as to which quote you purchase from.

Our clients learn to appreciate that they can rely on our recommendations. With faulty components like a power supply, we simply replace it and get on with the job.

We stand behind our service. To this end we offer this as our warranty. If we don’t fix it, we don’t charge it. Where work we have performed has not corrected a fault or improved functionality we will return to fix it at no extra charge. If it is still not fixable then there will be no charge.

Our Customer Services Values:
P    Increase our levels of contact with our clients
P    Ensure our client communication  represents value to our clients
P    We remember to say thank you
P    We say what we mean and mean what we say

We are fast.  We are usually on site within a matter of hours.  If there is an emergency such as a network being down, we interrupt what we are doing.

Our priority is to get clients back online and we proactively work at keeping it that way.

Speaking of proactively working to keep you online, is your IT System on a Solved IT Preventative Maintenance plan ?

Go to our Maintenance page to read the reasons why you should take a more proactive approach to your computer system management.

Alternatively, discuss how easy it is for your business to take a preventative maintenance approach. Call our Helpdesk and speak with Michael Barr, our Principal Network Technician.