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Detailed below familiar scenarios that we come across when assisting our home and business clients to purchase their next technology. We hope you can identify with one of the options below to make it easier to know what steps are involved in the setup package that you need. Newbie: No computer, internet, email or printer and are unsure what to buy p Discuss who you want to be able to do
p Specification and source corresponding quotes for your selection
p Assist set up of internet account
p For laptop buyers, try before you buy on a 1 hr shopping trip
p Purchase the required operating software
p Install software and setup including testing and configuration
p Follow up visit a week later to resolve minor configuration issues
p Back-up procedure and Disaster Recovery Plan consult
Connect a Grandparent: Possibly no computer, internet, email or printer. Low user confidence and requires extra training and patience whilst learning p Discuss what you want to be able to do
p Provide specifications and source quotes for your selection
p Assist setting up of internet account
p Try before you buy on a 1hr shopping trip
p Purchase the required operating software
p Install software and setup including testing and configuration
p Follow up visit a week later to resolve minor configuration issues
p Optional weekly refresher training session until feeling confident
p Advice on digital camera and photo printing also available
Home/Study: You have a current computer but want to replace or upgrade it p Discuss what you want to be able to do
p Provide a specification and source quotes for your selection
p For laptop buyers, try before you buy on a 1hr shopping trip
p Purchase the required operating software
p Install software and setup including testing and configuration
p Transfer data from your old computer to your new computer
p Follow up visit a week later to resolve minor configuration issues
p Back-up procedure and Disaster Recovery Plan consult
Rebuild a crashed computer: Oh no, your hard drive has died. p Examine computer and verify your hard drive has failed
p Image the crashed hard drive and verify that all data is accessible
p Provide quotes for your selection of a new hard drive
p Reinstall of existing software including testing and configuration
p Follow up visit a week later to resolve minor configuration issues
p Back-up procedure and Disaster Recovery Plan consult
SOHO: You’ve already got a couple of computers in your small business and you want to network them together p Discuss what you are wanting to achieve through networking
p Formulate an action plan to achieve your objectives
p Discuss VOIP as an alternative cost effective telephone option
p Identify hardware/software needs
p Provide cost quotations
p Install, configure and test the network components
p Back-up and Disaster Recovery Plan consult
p Preventative Maintenance Plan consult
Newbie SOHO: You are setting up a new business and you just need to get the right technology in place. This is a combination of the Newbie + SOHO packages specifically designed for small incubating businesses. p Discuss what you want to be able to do
p Provide specifications and source quotes for your selection p Assist set-up of internet account p Assist set-up of VOIP as a cost effective telephony option p For laptop buyers, try before you buy on a 1hr shopping trip p Purchase the required operating software p Install software and setup including testing and configuration
p Follow up visit a week later to resolve minor configuration issues p Back-up procedure and Disaster Recovery Plan consult
Server ++: You have a number of computers and your business needs are growing to a point where it needs to dynamically share directories, emails, diaries and printers / copier p Discuss server configuration and identify if server needs to be purchased
p Identify software and hardware for the Server including User Licences, Anti-virus and Anti-spam
p Provide specifications and source quotes for your selection
p Install and configure the server including connectivity to your PCs and other essential network devices ie printers / copier
p Back-up & Disaster Recovery Plan consult
p Preventative Maintenance on a weekly basis to ensure that your technology investment is proactively managed by catching small problems before they turn into major system failures.
No matter what package you choose, please make sure you ask our Technician about what it means to take a preventative approach to managing your technology investment. If you want to ask questions and obtain a cost quotation, please call our Helpdesk and ask to speak with Michael Barr, our Principal Network Technician.
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